EventsAir Assist | Home

    • Recent Topics

    • Presentation starting and ending time and order

      Hi, There are 3 (more) important fields missing from the createPresentation mutation. There are the starting time field, ending time field and the order field. Importing a whole program is something we need to do sometime to time (for example when the
    • Auto login token

      Hi, It could be very useful for us to be able to retrieve the "auto login token" filed from a contact with the API. With this token we could, for example, create and register some contacts using the API and redirect them to different Events AIR interactive
    • Access Guest Registration information

      Hi Dan I am trying to identify from the EventsAir structure - how do we identify the Billing Contact who paid for a number of Registrations(or Function Registrations) and may or may not be one of the attendees.
    • $ to display in the portals

      Can we please have the ability for $ sign to display in the portals ie. sponsorship & exhibition portals?
    • paper number in "createPresentation" mutation

      Hi, In the "createPresentation" mutation there is a paperNumber field. The default value is 0 and me may use the same number for more than one presentations, this is exactly the same as creating a presentation from Events AIR... with one difference. In
    • Missing Invoice group in the financial schema

      We are linking our accounting system with the API but it can only work if we get the information about the invoice group as we have different rules based on the invoice group number. Could this be added to the current schema, please? Franck
    • External ID to handle case sensitive values

      Hi, we're setting up a Smart Connector between Salesforce and Eventsair. The Salesforce Contact ID is case sensitive, the matching based on External ID unfortunately not. For example we have these three existing Salesforce Contact IDs: 0037Q00000Y9xra
    • Report on interactive site links with auto-login token

      Hello, there is currently no way to get a Report on interactive site links with auto-login token (e.g. if one wants to send a mail merge via Outlook to records). Currently, the only way (as per Centium) is to create a namebadge with Contact (including
    • table / seating allocation portal

      Hello. I would like to make a suggestion for future updates. I would like to see State as a field that can be sorted by in the table / seating allocation portal. I have some clients that like to allocate seating by State so this would be a very helpful
    • Square Reader as a Payment Gateway

      Hello, could you please have Square Reader integrated as a Payment Gateway? These days, more and more people use their phones to tap and pay, and generally they're unable to pull up their credit card details from their phone so that we can enter their
    • Agenda/program - ability to show presentation type and theme

      I have a client that requires delegates to be able search/filter the online program and app program by presentation type and theme. I have been told by support this is currently impossible. It would be great if this could be a future addition to the agenda/program
    • Reviewer portal

      It would be really handy if reviewers could filter on completed/uncompleted in the review portal when reviewing. For a reviewer to check that they've completed all their allocated reviews, they need to manually check that each abstract has a tick in the
    • Add Description for exhibitor sponsors in API.

      Hey Devs, Hope you are having a great coding time. So, I am having an issue right now, I want to add show profile description of companies of the exhibitors/sponsors, but didn't find any data related. Please add this in te API. Thank you so much.
    • Add text to floorplan

      Hello, there used to be a way to add text to a floorplan. I cannot seem to find how in the web app. Please bring back.
    • Add text to floorplan

      Hello, there used to be a way to add text to a floorplan. I cannot seem to find how in the web app. Please bring back.
    • Suggestion for SMS External Connect

      Hi We use the external connection with SMS Broadcast Australia to send reminder texts to delegates. Recently we have decided to not use a specific number and instead use the shared number pool. However, in the setup with EA it's a mandatory field to have
    • Has anyone tried using data entry automation from a CRM such as asana into a interactive site?

      Hi all Our client wants to use their own system to collect exhibitor bookings from their customers. They will then add this data into a CRM (asana) via a data entry automation program such as I am wondering if anyone has/if it is possible to
    • Add Print badge option in API

      For registrations to be able to build a custom onsite portal/check in app, it would be advantageous to be able to pull the badge to print along with the registration from EventsAir instead of maintaining it in a second place.
    • Add Linking Types to API

      Hi, we would love to see the linking types (Group Member, Group Contact, Not Linked) available through the API as it helps us categorise contacts prior to any further query. Ideally, this information is available not only through a contact query, but
    • Functions Inventory Limit = 0 Error

      From time to time there is a need to set a Functions Inventory to Limited to 0, which the App allows to save and works. However the API well then error shown below. We just need consistency either the API is fixed, or the App shouldn't allow the limit
    • Automatic recognition of correct card type in payment portal

      Dear Team, I would like to propose the creation of a payment portal feature that enables EventsAir to automatically detect the correct card type selected by participants and respond accordingly. Here is an example scenario to illustrate the suggested
    • Select what displays for sponsorship inclusions in merge doc

      Can we please have the ability to select what pulls through to the email merge doc for sponsorship inclusions? If you are not using dollar values, it just looks long and terrible in the email.
    • Change format of sponsorship and exhibition fee values in respective portals

      The sponsorship and exhibition portals display inconsistent currency format strings, as well as not being able to include a $ sign. Can this please be looked at by development asap. I have been advised this currently cannot be changed at all.
    • Page display logic creation

      Pretty pretty please make it so this is longer and you can see the entire field... We have so many registration types/ fields and building a registration page takes time and it is much harder when we can't see the entirety of the relevant fields. This
    • Payment page options

      Currently you cannot edit what information shows on the payment page. If someone has mutliple registration records then the payment page will show exisiting charges as well as what's payable. This is very confusing. On top of this the existing charges
    • Missing - Marketing Tags

      Hi Dev Team, We require Marketing Tag access in the API We use marketing tags in our process so that when you pull a report you get a tally of the # pax vs. Custom Fields. Our custom API lists the custom filed answer for each attendee and then we need
    • Marketing Tags Drop Down Option

      It would be helpful if we could have the drop down option for marketing tags in interactive sites to be enabled so that the delegate can choose multiple options. For example, if the registration site is asking them to advise which store they own, but
    • Contact QR Code

      Hello I understand it is not currently possible to retrieve the contact QR Code value (GUID field) through the API. This would be hugely beneficial if we could pass the GUID field values through the API. This so that we can pass the contact records and
    • Registration Payment Amounts

      Hi All, is it yet possible to read the payment details (amounts) of a specific registration record via the API? We are somewhat stuck as quering via registration only provides the payment status as well as the amount required. Additionally, we would however
    • Creating An Attendee

      Can someone please confirm that we are unable to create Attendees via the GraphQL API? All we can locate is creating a registration. If not possible then our suggestion would be to add this feature.
    • Issue with the updateContactBilling mutation

      Hi, It looks like there is an (major) issue with the updateContactBilling mutation. In the UpdateContactBillingInput there is no billing property, in other words we can't update the billing address. I'm guessing this shouldn't be a chalenge to solve since
    • Where is the API Documentation

      Where is the API Documentation for using EventsAir API. I need details on what the API Credentials are and how to authenticate and make requests to the API.
    • "Availability" fields in the Events Registration Sites not available

      Hi, The "Availability" field is not present in the "events" schema under "links" Also, there are other fields missing under the events "registrations" "RegistrationTypeCode" "Consumed":, "Available":, "Unlimited":, "GroupLimited": Have these field been
    • Bootstrap Documentation

      I am seeking documentation on customizing the Bootstrap layout for the event website and any information related to coding within the EventsAir platform.
    • Registration quirk - autocorrect for names and positions

      It has come to my attention that for some reason the EventsAir platform feels that people do not know how to type their own name or positions (job title) correctly. They enter their name the way it should be but on the summary page it is modified incorrectly.
    • Welcome to the API Developer discussion forum

      A warm welcome to the EventsAir discussion forum for API developers. This is a space to ask general questions or share tips and tricks about EventsAir's API, however, specific or time sensitive queries should instead be directed toward our support team.
    • We wish it would be easier to retrieve single instance (by Id or other)

      Hi As mentioned in the title I regret that it is not possible, in most cases, to recover a single contact, presentation, sessions, etc. I have a contact id, if I want to retrieve the person's first and last name (as an example), I need to retrieve all
    • API - Contacts Details - Null values

      Hi, The response of a simple query like the following, returns null value for the CONTACTS fields (e.g first name). The values of the EVENT (e.g name, createdBy) are populated correctly. Has anyone else faced a similar issue ? query test2($eventId: ID!){
    • UpdatePresentation mutation systematically reset paperNumber to 0

      Hi, For once it looks like the title says it all : When the UpdatePresentation mutation in ran, paperNumber is systematically reset to 0. A few weeks (month) ago I've already open a ticket about paperNumber (in creation mutation this time). I think the
    • Issues with presenter(s) and author(s) in presentations query

      Hi, There is an issue when we try to retrive author(s) of a presentation. In the author schema there are the following options; id, affiliations, contact, isPresentin, … but no firstname nor lastname. Yet as you surely know not every authors are linked
    • Popular Articles

    • Where is the section or help resource I'm looking for?

      You need to sign in to view FAQs. After you've signed in, to see an overview of all FAQs, select "FAQs" from the top menu. A summary is also below. If you're looking at this before you've signed in, the links below may result in a message of 'No FAQs ...
    • What's happening with the Azure migration?

      Looking for information about the upcoming migration to upgraded infrastructure? Please refer to this article: Read it carefully, and if there's anything you're unsure about or ...